Privacy Policy

Evo-Mx is committed to preserving the privacy of all visitors to our website at www.evo-mx.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Privacy Notice: We are Evo-Mx Ltd, Company no 07731028. Our address is Units 1-2, Denton House
Redburn Road Industrial Estate, Westerhope, Newcastle upon Tyne, NE5 1NB, Office contact: 0191 2710404.

It is important you read this notice together with any other Privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are aware of how and why we are using such information. We are required under the new General Data Protection Regulation (GDPR) to notify you of the information contained in this privacy notice.

What information do we collect?

When you visit, register or order products or services on www.evo-mx.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

We collect your personal data because it is necessary, in relation to taking steps to enter into a contract with you, or to provide a service to you as our customer. We may need to keep the following data: Information you provide by filling in forms or contracts, via phone calls or email- this information might include you’re:

• Name
• Address
• Email address
• Phone number
• Bike Details

We do not collect any sensitive personal data about you, and any data kept will be with your consent.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to invoice you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

How do we use your Personal Data?

We may use your personal data to:

• Provide you with goods and information about goods and services we offer.
• Carry out obligations for any contracts entered between you and Evo-Mx Ltd, to provide you with the information and services that you request from us!
• Send order status updates, offers and on occasions invoices to you and to call for any order queries or the requirement to collect payments
• Comply with our statutory and regulatory obligations.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by emailing us at sales@evo-mx.com.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Disclosing your Personal Data to others

We will not share your personal data with others, unless:

• We are under a duty to disclose or share your personal details in order to comply with any legal obligation, in order to enforce or apply our rules.
• Our business enters into a joint venture with, is sold to or merged with another business. We may then share your personal details with our new business partners or owners.
• Where relevant we will require that third parties follow our data protection and privacy policies and we will require that such third parties do not use your own personal details for their own business purposes, without your prior consent.
• Your data will not be passed to any other countries – if there is a need for this it will only be at your agreement.

How long do we keep your Personal Data?

We only keep your data for as long as is necessary to fulfil the purpose we have collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Your Rights

Under certain circumstances, by law you have the right to:

• Request access to your personal information.
• Request correction of the data we hold about you.
• Request removal of personal data we hold about you.
• Object to processing your data where a third party is involved-in some cases this may affect the service we provide.

If you wish to review any of the above personal information, please contact us at the address listed on the top of this document or email: sales@evo-mx.com.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at sales@evo-mx.com. We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contacting us

If you have any questions about this privacy notice and how we handle your Personal information please contact us on 0191 2710404 or email sales@evo-mx.com (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Evo-Mx holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family.

If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Evo-Mx team, who will be delighted to answer any questions you may have.

You can either contact sales@evo-mx.com, OR, write to us at: Evo-Mx Ltd. Units 1-2, Denton House, Redburn Road Industrial Estate, Westerhope, Newcastle upon Tyne, NE5 1NB.